Refund policy
Returns
At ROSARIOSA, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags and packaging must be included.
- Proof of purchase or order confirmation is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items damaged through misuse or normal wear
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 7 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping costs are non-refundable unless the item received was defective or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and photos of the item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Store Name: ROSARIOSA
Email: rosariosara993@gmail.com
Phone: +44 7380 238899
Address: 26 Winchester Road, Hawkhurst, Cranbrook, England, TN18 4DQ