Warranty
At ROSARIOSA, we are committed to providing quality bikes and excellent customer satisfaction. That is why we offer a 2-Year Limited Warranty on eligible products.
2-Year Limited Warranty
Our warranty covers manufacturing defects in materials and workmanship under normal use for a period of 2 years from the date of delivery.
What Is Covered
The warranty may cover:
- Manufacturing defects
- Faulty materials
- Structural issues related to normal intended use
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by accidents, misuse, abuse, or improper maintenance
- Cosmetic damage such as scratches or dents
- Damage caused by unauthorized repairs or modifications
- Consumable parts subject to regular wear
Warranty Claims
To submit a warranty claim, please contact us with:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect
Our team will review your request and provide further instructions.
Resolution Options
If your claim is approved, ROSARIOSA may, at its discretion:
- Repair the product
- Replace the product
- Offer a partial or full refund if a replacement is unavailable
Contact Us
If you have any questions regarding our warranty policy, please contact us:
Store Name: ROSARIOSA
Email: rosariosara993@gmail.com
Phone: +44 7380 238899
Address:
26 Winchester Road
Hawkhurst, Cranbrook
England, TN18 4DQ
United Kingdom